Shipping policy
Shipping Policy
Last updated: June 2026
At Lila ma, every skein is hand-dyed with care in Gedinne, Belgium. Please allow a little extra time for your order to be prepared — it's worth the wait.
Processing Time
All orders are processed within 3–5 business days after payment is confirmed. Hand-dyed items are prepared to order, so we appreciate your patience. You'll receive a shipping confirmation email with tracking details as soon as your parcel is on its way.
Domestic Shipping — Belgium
| Service | Rate |
|---|---|
| Standard shipping | €7.00 |
| Express shipping | €11.00 |
| Free standard shipping | On orders over €70 |
- Estimated delivery: 2–4 business days after dispatch
- All orders ship with full tracking
International Shipping
We ship to 27 countries across Europe and beyond.
| Service | Rate |
|---|---|
| Standard international shipping | €16.00 flat rate |
- Estimated delivery: 5–14 business days after dispatch (varies by destination)
- All orders ship with full tracking
- Customs duties and import taxes, if applicable, are the responsibility of the recipient
Tracking
Once your order has shipped, you'll receive an email with your tracking number. You can use it to follow your parcel's journey directly on the carrier's website.
Questions?
If you have any questions about your shipment, feel free to reach out at [your contact email]. We're happy to help.
Shall I go ahead and publish this as your store's shipping policy, or would you like to tweak anything first (delivery time estimates, contact email, wording)?